Refund policy
Return & Refund Policy
At Thani Naadan, we take great care in preparing and packaging every order to ensure it arrives fresh and in excellent condition. As our products are food items, we are unable to accept returns once an order has been delivered.
Returns
Due to food safety regulations, we do not accept returns or exchanges on food products unless an item arrives damaged, defective, incorrect, or is missing from your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and, if approved, provide one of the following at our discretion:
- A replacement product
- A store credit
- A full or partial refund
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution. Shipping charges are non refundable unless the error was caused by Thani Naadan.
Order Cancellations
Orders may be cancelled only if they have not yet been prepared or shipped. Once processing has begun, cancellations may no longer be possible. Please contact us as soon as possible if you need to cancel an order.
Allergies
Our products may contain or be prepared in a facility that handles common allergens, including peanuts, tree nuts, milk, wheat, soy, sesame, and mustard. Customers are responsible for reviewing ingredient information before purchasing.
If you have any questions regarding your order, please contact us:
Email: info@thaninaadan.ca
Phone: +1 (604) 316-0661